Apps 365 & HR365 Achieves Certification of Microsoft 365 Security and Compliance Reaches New Heights.

Helpdesk

Wilmington, Delaware, United States, 27 September 2024Apps 365 is excited to announce that all 12 SaaS applications has been awarded Certification of Microsoft 365 Security and Compliance, meeting the highest standards of security, compliance, and performance within the Microsoft ecosystem. This milestone is an achievement to the hard work and dedication of the Apps 365 team, who spent over six months in rigorous development, testing, and coordination to meet Microsoft’s security and compliance requirements.

From engineers and developers to security experts, the entire Apps 365 team poured their heart and soul into this project. The journey to certification was challenging, involving countless hours of coding, rigorous testing, and constant collaboration. Each team member brought their unique expertise, and through perseverance and a shared vision, Apps 365 has succeeded in reaching this significant milestone.

This is not just a certification; it is an achievement to the power of teamwork, resilience, and the belief that, together, we can achieve excellence.

“We are proud of our team, who worked tirelessly over the past 3 to 6 months to meet Microsoft’s security and compliance standards,” said Manoj Kumar, CEO of Apps 365. “This certification means more than just a stamp of approval; it is a reflection of the hard work, dedication, and emotional investment our entire team put into ensuring our clients can trust us with their most sensitive information.”

The Microsoft 365 App Certification

The Microsoft 365 App Certification confirms that an app solution is compliant with the highest security and privacy standards as outlined in the Microsoft 365 Certification Submission Guide. This means that users of Microsoft certified apps can trust that their internal data and sensitive information are secured and fully protected.

The certification is granted after a rigorous, annual review by a team of expert analysts across four key security domains:

Application Security:

This includes Graph API Permission Validation, ensuring that the app does not request overly permissive permissions and that all permissions are properly justified. Apps 365 ensures that all permissions requested are aligned with operational requirements and user privacy.

Operational Security:

This domain validates that the app’s infrastructure and deployment processes align with industry-leading security best practices. This includes Malware Protection, Vulnerability Scanning, Patch Management, Event Logging & Monitoring, Change Control, and Risk Management. Apps 365’s operations ensure ongoing vigilance across these areas, providing reliable and secure solutions to its customers.

Data Handling Security and Privacy:

Apps 365 guarantees that data in transit, data at rest, data retention and disposal, and data access management adhere to GDPR, Microsoft’s TLS Profile and Encryption Profile Configuration Requirements. Customer data is securely handled at all stages, giving them peace of mind when using Apps 365 products.

Optional External Compliance Frameworks:

The certification also validates external compliance frameworks provided during the review, including ISO/IEC 27001, and SOC 2. Apps 365 ensures that its processes meet or exceed these internationally recognized standards.

Microsoft 365 Certification for All 12 Apps 365 & HR365 Products

Apps 365 offers a wide array of business applications, all now Microsoft 365 Certified to the highest standards of security and compliance:


Each of these applications has undergone rigorous security, privacy, and compliance testing to ensure adherence to global standards such as GDPR, and ISO/IEC 27001. These certifications affirm our commitment to providing secure and reliable solutions to enterprises worldwide, helping businesses manage their IT, HR, and operations securely within the Microsoft 365 ecosystem.

Our clients trust these apps to manage their business operations, from IT and HR management to employee onboarding and task tracking. With Microsoft 365 Certification, we offer them the assurance that our products meet the highest standards in data protection and operational excellence.

 

Value Propositions of Apps 365 & HR365:

  • Zero Security Tolerance: We leave no room for compromise when it comes to security. With advanced encryption, data protection measures, and compliance with global standards like GDPR, and ISO/IEC 27001, Apps 365 ensures your data always stays with you.
  • Customizable Solutions: Tailored IT solutions that fit your business needs, including Helpdesk 365 and other SaaS offerings, built on SharePoint and Office 365.
  • Comprehensive Compliance: All 12 of our apps have undergone rigorous Microsoft certification testing, ensuring full compliance with industry regulations and global security frameworks.
  • Full Microsoft Ecosystem Integration: Our products are built to work seamlessly within the Microsoft 365 environment, enhancing collaboration, efficiency, and productivity across platforms like Microsoft Teams and Outlook.
  • Enterprise-Grade Solutions: Whether it is IT service management, employee onboarding, or performance tracking, our applications are designed to support large-scale operations with high reliability.
  • User-Friendly Integrations: Easy integration with Microsoft 365 and SharePoint, making deployment and scaling effortless for businesses already using these platforms.
  • Customer-Centric Innovation: We continuously evolve our solutions based on customer feedback and market trends, ensuring businesses stay ahead in a fast-moving digital landscape.

About Apps 365 & HR365

Apps 365 is a leading provider of cutting-edge SaaS solutions that enable businesses to streamline their operations and enhance productivity. Our comprehensive suite of applications, now Microsoft 365 Certified, ensures that our customers can operate with more confidence, knowing their data and systems are fully secure and compliant. Trusted by businesses worldwide, Apps 365 delivers the tools organizations need to succeed in today’s competitive market.

Frequently Asked Questions

A helpdesk ticketing system is a software tool used to manage and track customer service requests or internal support inquiries. It automates the process of logging, categorizing, assigning, and resolving tickets.

Businesses need a ticketing system to improve efficiency, enhance customer satisfaction, ensure transparency, and provide accountability in managing customer inquiries or internal IT issues.

Industries such as IT, healthcare, government, consulting, law firms, and education benefit from using helpdesk ticketing systems as they streamline the management of service requests and inquiries.

Yes, many modern ticketing systems, including Helpdesk 365, integrate with other business tools like CRM systems, communication platforms, and project management software to ensure seamless operations.

SLA (Service Level Agreement) management is a feature that defines expected response and resolution times for tickets. It ensures that support teams adhere to the agreed-upon service standards.

Automation in a helpdesk ticketing system helps by automatically assigning tickets to the appropriate agents, sending automated responses, escalating issues, and reducing manual intervention, leading to quicker resolutions.

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