Civic 365 - 311 CRM: Citizen Experience Management– Your Gateway to Efficient Citizen Engagement
Transform service delivery and citizen engagement with Civic 365, a Microsoft 365-based cloud solution. Combine digital and self-service channels for exceptional service. Increase efficiency, lower costs, and boost staff performance and workplace morale
Now Civic 365 App is Available on Microsoft Teams
Performance & Efficiency
SharePoint Ticketing System: Focus on what you need
HR365’s cloud-based SharePoint ticketing system revolutionizes workflow management by automatically categorizing tickets based on priority, category, time, and status. Its user-friendly SharePoint portal simplifies request submission via email or embedded web part, ensuring a seamless experience for employees. With Microsoft Teams it provides conversational support, & support teams across departments can collaborate efficiently to address, track, and monitor requests, boosting productivity and customer satisfaction. This versatile tool extends beyond IT to cater to HR and other teams, making it essential for comprehensive organizational support.
Helpdesk Ticket Management features - Helpdesk 365
Along with IT Service Management tool needs, it provides sophisticated features to accomplish more now, such as:
- Work together to evaluate, consult, and escalate tickets.
- Joint Ownership of Tickets
- Accurate Time Monitoring
- Adaptable new ticket template.
- Add new fields with custom options.
Improve Efficiency with SLA on cloud-based ticketing system
With SLAs on a cloud-based platform, HR365 delivers consistent and reliable service to its customers, fostering trust and satisfaction. Detailed reporting and analytics capabilities in SharePoint enable HR365 to monitor performance against SLA targets, identify areas for improvement, and drive continuous optimization of support processes.
Adapt the SharePoint Helpdesk to your needs
The Helpdesk ticketing system, equipped with a robust SharePoint ticketing system, facilitates the effortless distribution of team tickets, efficient prioritization, and streamlined email notifications. Our HR Helpdesk 365 is a catalyst for optimizing your team’s productivity. By allowing you to configure settings to match your specific operational tasks, it ensures a smooth support operation. Effectively utilize your team’s time, improve response times, and create a support environment that not only meets but exceeds end users’ expectations.
Security & Access Management
Enhance Your Support Experience with Advanced Microsoft teams Ticketing System Capabilities:
Boost your customer support experience with our robust internal help desk solution and the IT/HR ticketing system to achieve new levels of productivity. Through the site, clients can easily start ticket requests and receive real-time status updates right away. The SharePoint ticketing system is a proactive tool that enables users to quickly identify solutions, not just a tracker for tickets. Employees can access past data by utilizing a comprehensive knowledge base, which speeds up issue response and eventually reduces the number of new tickets received.
Security Measures for Identity and Access Management
With our Microsoft Teams Ticketing System, you can enter a protected environment reinforced by features like identity and access management, complete security, and more. At the service level, Microsoft 365 adopts a defense-in-depth approach, providing a multi-layered defense strategy. This encompasses physical, logical, and data layers of security features, coupled with operational best practices. These measures protect your IT or HR ticketing system from risks and unauthorized access, ensuring a strong and secure base. For more in-depth information on our security measures, contact HR365
Boost Productivity and Elevate Customer Experiences with IT & HR Helpdesk 365
Our IT & HR Helpdesk 365 isn’t just a support system; it’s a comprehensive digital customer service platform and customer experience enhancer. Use informative reports to measure customer satisfaction and team performance with precision. Identify quick-win opportunities that promise immediate improvements, ensuring a seamless and satisfying experience for both teams and clients.
Charge Your Operations through Tailored Rules and Automation
Embark on a new era of efficiency with HR365’s latest innovation – the ‘Rule & Automation’ feature. This cutting-edge addition revolutionizes client connectivity and streamlines your ITSM needs based on priority, placing customization at the forefront of your operational strategy.
The intuitive interface of the ‘Rule & Automation’ feature empowers you to craft rules that transcend the ordinary. Auto-generate tickets, strategically assign VIP tickets to specific agents, seamlessly close or escalate tickets, and effortlessly route them with virtually unlimited conditions tailored to your unique business requirements. This not only optimizes workflow but also ensures that every ticket receives the attention it deserves, saving valuable time and effort across the board.
Some of Our Clients
Connect Civic 365 with your other apps
Civic 365 Plans
Standard
$1199
per user / month, billed yearly
Standard Plan Features
- Minimum 5 users
- 25 ticket requesters
- 2 Support tickets per year
- Free updates via Microsoft store
- Integrates with Office 365
- SharePoint-hosted app
- Data stays in your SharePoint
- Custom request types
- Mobile responsive
- Multiple roles
- Smart notifications
- Self Service web forms
- Multiple departments groups
- Multiple departments groups
- Collaboration with ticket requester
Standard
$2499
per user / month, billed yearly
Standard Plan Features
- Integrates with Office 365
- Data stays in your Microsoft 365
- Custom request types
- Web and Mobile App
- GEO location enabled
- Smart notifications
- Multiple departments groups
- Collaboration with ticket requester
- Multiple Roles
Plus
$4499
per user / month, billed yearly
Everything in Standard, and…
- Dashboard
- Canned responses
- Custom signatures
- Custom request status
- Custom request sequence
- Private Notes
- Escalate Level 1
- Auto assign tickets
- Block spammers and domains
- Duplicate ticket detection
- Works on Microsoft Teams
Premium
$6499
per user / month, billed yearly
Everything in Plus and…
- Customer satisfaction Surveys
- Free updates with support
- Create new ticket from emails
- Email templates
- Kanban view
- SLA choice
- Auto close ticket
- Ticket aging report
- Rules and automation
- Escalate Level 1 & Level 2
- Approval workflows
- Block spammers and domains
- Sub service
- Custom views
- Custom columns
- Customize with Power Automate
- API connectivity
- Connect with Power BI
- Power Apps version available (optional)
- Chatbot to raise the request (optional)
What's more ?
Free Support
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Frequently Asked Questions
Civic365 offers a revolutionary approach to managing citizen service requests. Our platform, anchored by our robust 311 CRM system, delivers streamlined, efficient, and user-friendly online solutions, fully integrated with key local government applications. Powered by Microsoft 365 and Azure, Civic365 makes tracking, reporting, and optimizing citizen issues effortless.
A 311service request system or Civic Engagement means a platform or focus used by municipal governments for residents to report issues that aren’t emergencies or to seek municipal services. It serves as a counterpart to the emergency number 911, which is strictly for critical situations.
This service can be used for a variety of non-urgent matters, such as notifying the city about road defects, lodging complaints about disturbances, or inquiring about municipal amenities like waste removal or road cleaning. The 311 system aims to offer a single, accessible point of contact for community members to reach out to city officials and ensure their concerns are managed efficiently.
Enhancing civic engagement is fundamental to sustaining a robust democracy and ensuring a truly representative government. Recognized barriers like the under-representation of certain groups often lead to skewed priorities, whereas issues with higher voter turnout are prioritized.
To counteract this imbalance and incentivize inclusive participation, governments must adopt digital strategies that provide easy, user-friendly access to public policy information.
Embracing digital adoption in government is not just about availability it’s about making civic information accessible and engaging for all. By automating engagement and simplifying access to information, we can empower citizens and encourage a more active and educated voter base, driving up civic engagement in the digital age.
Civic 365 stands out as the premier civic engagement platform tailored for the government sector. Civic365 is built on the Microsoft 365 platform to revolutionize your digital-first customer service approach. It streamlines citizen interactions by providing both assisted and self-service channels, fostering increased engagement across a multitude of services.
Civic 365 platform prioritizes self-service capabilities, allowing citizens to connect with more facts like location and select correct categories / subcategories to get faster resolution.
With its low-code/no-code setup, Civic 365 grants you the agility to quickly introduce new services or adapt current offerings, simplifying the path to enhanced citizen engagement.
*One Free Customization (upto 4 hours)
