AI Features in Civic 365
Improve how you handle citizen services with AI tools that make your work faster, easier, and more effective. Civic 365 helps you give better service and get more done, all while saving time
Civic 365: Strong Features
Make citizen services easier and improve community involvement with simple, efficient software made for governments.
Easy Request Tracking
Keep track of citizen requests from start to finish, making sure you respond quickly and accurately every time.
Custom Forms
Design forms that allow citizens to easily submit their concerns, ensuring you get all the details needed for quicker service
Smart Ticket Sorting
Automatically sort citizen requests, sending them to the right departments for fast and efficient resolution
Request Routing by Levels
Sort requests into different levels for easier organization and faster routing, making sure they reach the right team right away.
Split and Merge Requests
Break down big requests into smaller ones or combine related issues to make solving them easier and faster.
AI-Driven Automation
Use AI to automatically route tickets, track issues, and suggest solutions, making responses faster and cutting down on manual work
AI-Powered Ticket Routing
Let AI send requests to the right team or agent based on set rules, speeding up response times and reducing delays.
AI Chat Support
Offer round-the-clock help with an AI chatbot that answers common questions and guides citizens to the right resources.
Smart Solutions for Tickets
AI offers solution suggestions for citizen requests, helping solve issues faster and allowing staff to focus on more complicated tasks.
Self-Service Tools
Give citizens the ability to solve issues on their own with an easy-to-use portal, helpful guides, and automated answers
Self-Service Portal
Allow citizens to submit and track their requests easily, cutting down on support agent workload and speeding up solutions
Help Center
Give citizens access to a collection of helpful articles, FAQs, and guides to solve problems on their own.
Automatic Replies
Set up automated responses for frequent questions to boost communication speed and free up agents from repetitive tasks
Powerful Reporting & Insights
Track request patterns, team performance, and service quality with live dashboards and in-depth reports
Request Dashboard
Easily track and manage all citizen requests in one place, with clear views of team performance, ticket status, and service levels
Request Age Tracking
Monitor how long citizen requests have been open, spot delays, and prioritize older issues to ensure quick resolution
Survey Feedback
Gather feedback from citizens using custom surveys to enhance service quality and boost satisfaction.
Data Security & Standards
Protect sensitive data and comply with global privacy laws using strong security tools and following industry regulations
Protecting Data Privacy
Keep citizens personal data secure with strong cybersecurity and by following global privacy laws
Microsoft 365 Integration
Civic 365 works smoothly with Microsoft 365 tools, providing enhanced security, compliance, and dependable support.
Role-based Access
Set roles and permissions for staff, ensuring that only authorized people can view or change sensitive data.
Adjustable Workflows
Change approval steps and alerts to fit your organization, boosting efficiency and service delivery
Automated Approval Processes
Speed up approval steps with automated workflows, ensuring citizen requests are handled quickly and effectively.
Adjustable Notification Settings
Create automatic alerts to keep both citizens and staff informed about request updates and progress changes.
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Microsoft Tool Integration
Seamlessly connect with Microsoft Teams, SharePoint, Power BI, and more to improve teamwork and simplify your processes.
Access Anywhere
Use Civic 365 on any device with a mobile-friendly design, allowing staff to manage requests and offer support from anywhere.
Flexible Workflows
Make changes to workflows as needed to better align with your organization’s goals and improve overall efficiency and productivity
Support Options
Live Chat Support
Get immediate help with live chat for quick solutions and guidance, ensuring a smooth experience for both citizens and staff.
Dedicated Support Team
Reach out to our team anytime for help with technical issues or questions, ensuring your operations run smoothly without interruption.
Support Portal
Submit and monitor your support requests through a dedicated portal, with personalized help and frequent updates.
Benefits of Civic 365
Boosted Efficiency
Automate workflows, approval steps, and ticket routing to minimize manual tasks and speed up service delivery.
Improved Teamwork
Use Microsoft 365 tools like Teams, SharePoint, and Power BI to make working together easier and more effective
Citizen Empowerment
Provide easy self-service options through user-friendly portals and a helpful knowledge base.
Insightful Data
Use dashboards and analytics to track performance, identify request patterns, and make better decisions
Mobile Access
Help staff stay connected with a mobile-friendly platform, so they can manage requests from anywhere, at any time
Why Go with Civic 365?
Simplify managing citizen requests with smart software that streamlines every part of the process, from submission to resolution.
With Civic 365, you can work faster, respond more efficiently, and deliver a better experience for both citizens and your team.
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